We successfully won a new OEM contract for testing of gas turbine engines and duly supplied the first actuator, a Tritex TDX060 24Vdc fully integrated drive actuator. Unfortunately, the client missed that he would require double side mount tapped holes not just the extended tie-rod mounting – and their respective client was visiting for a demo on the Monday following. With the actuator returned to Olsen on Friday lunchtime, we machined the extra holes using in house using a Haas 4 axis machine tool and shipped back the same day to the client for delivery Monday at 10 am. We usually finish at 3 pm on Friday’s but dropped off the actuator at the DHL depot before the 7 pm deadline.
“Thank you Piers, outstanding service, A true credit to your company. It sounds like we might get it back Monday. Job well done. Best Regards, Tony”